4 weekly sessions Wednesdays 5 pm Eastern time May 6, 13, 20, and 27. Each session will last approximately 2 hours.

How do you react when you hear the words “Can we talk?” or “I need to talk to you about something.” What are the consequences of that reaction? At that moment, you know you’re about to have a critical conversation. Nothing good ever happens after you hear the words without some specific skills.

Crucial conversations often come up when we are unprepared and often taken aback. They trigger the same primitive part of our brain that was reserved for dealing with survival. Actually, there are only three ways of dealing with important conversations:

Which one are you? I’m an avoider. I work at changing that and doing it well. Perhaps you’re ready for some new skills too. When a critical conversation comes up, you can learn how to effectively deal with it differently and in any situation.

Registration for this event is now closed.